Returns and Exchange Policy
Recoverymarket.com (also referred to as “we” or “our”) below, provides the following information and polices regarding your product purchase. Please review the following policies prior to making any purchase of our product.
Returns and Exchange Policy
We have strict no refund or replacement of products policy on any of our products. Once an order has been completed, it cannot be cancelled. All sales are final.
We understand that ordering compression garments online can be difficult. We are more than happy to help set up an online consultation to have you measured with one of our partners.
Please feel free to contact us for your questions and concerns.
By purchasing products from Recoverymarket.com you agree to our methods for packaging and shipping purchased products to you.
Recoverymarket.com strives to meet the 2-3 business day shipping timeframe, but as shipping is performed by third-party carriers, we do not guarantee nor accept liability for extended shipping timeframes. Please note that other factors outside of our control can impact shipping timeframes (e.g., weather conditions, delays due to contingencies with the carrier, supply chain disruptions etc.).
All domestic Surgery Kit orders will be shipped via UPS ground shipping, other items may be shipped both Canada Post or by FedEx ground shipping. Once an order has been shipped from our storage facility, we are no longer responsible for your package including any lost or damaged products. You will need to contact UPS, FedEx or Canada Post to file a claim for your package. If you need help processing a claim, you must contact us within 48 hours of you not receiving your package. During the claim process, we will not resend any lost/damage products, until the claim process is completed by the shipper responsible for transportation of your product (this can take up to 10 business days).
Your shipping address must match your billing address (the “Delivery Point”). Recoverymarket.com will only accept orders with shipping addresses that indicate a physical address. We do not deliver to P.O. Boxes. All products will be delivered to the Delivery Point in accordance with the delivery schedule of the shipper. Unless otherwise instructed by yourself to the third-party carrier, delivers may be left at the physical address without obtaining a proof of signed receipt. It is your responsibility to track your purchase and be available to receive your purchase upon arrival to the Delivery Point.
Information Collection and Use
On our online forms, we may collect the following information:
- Full Name
- Mailing/delivery address
- Contact information
- Email address
- Telephone number
The information collected will help Recoverymarket.com fulfill the services that are due to you. We also collect information through the website for the following purposes:
- Internal Record Keeping
- Client/Customer Feedback to improve services and/or products
- Promotional e-mails about our services, special offers, or other information which you may find interesting using the email address that you have provided to us. Note you may opt out from receiving these promotional e-mails at any time.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. With your permission on our browser settings, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used as this helps Recoverymarket.com analyze data about web page traffic, which we will use to improve our website in fulfilling customer needs. We only use this information for statistical analysis purposes, and then the data is subsequently removed from the system.
Please note that a cookie will NOT give us access to your computer or any information about you, other than the data you choose to share with us through the Recoverymarket.com website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies once you access certain websites. Be advised that when you do decline cookies, it may prevent you from taking full advantage of the website features.
Security of Your Personal Information
Recoverymarket.com will not sell, distribute, or forward your personal information to third parties unless we have your express and written permission or are required by law to disclose your information.
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.